At Simiglighting, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below, which is designed to provide a transparent and smooth shopping experience.
1. Return Window & Eligibility
We offer a 14-day return policy. This means you have 14 days after the delivery date to request a return.
To be eligible for a return, your item must meet the following conditions:
- It must be unused, unworn, and in its original condition.
- It must be in the original packaging, unopened or never used, with all original tags and accessories included.
- A valid proof of purchase, such as an order number or receipt, is required.
- The item must not be damaged due to customer misuse or improper handling.
2. How to Start a Return
All returns must be authorized by our support team before being sent back. Items returned without first requesting a return will not be accepted.
- Return Method: By mail only.
- Step 1: Contact our customer support team at [email protected].
- Step 2: Include your order number, reason for the return, and clear photos of the item, especially if it arrived damaged or defective.
- Step 3: Our support team will review your request and, if approved, send you the correct return mailing address and detailed instructions for sending your package.
3. Return Shipping Costs & Labels
- If the return is due to our error, such as damaged, defective, or incorrectly shipped items, Simiglighting will cover the cost and provide a return shipping label.
- If the return is due to customer preference, such as a change of mind, wrong size ordered, or buyer's remorse, the customer is responsible for arranging and paying the return shipping costs. Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping service, as Simiglighting cannot be held responsible for lost return packages.
4. Fees & Charges
- Restocking Fee: $0.00. We do not charge any restocking fees for returned products. There is no additional cost for returning items.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected]. Please provide your order number and clear photos of the damaged item and packaging. We will review the issue promptly and arrange a free replacement or a full refund.
6. Refunds & Processing Time
Once your return is received and inspected by our warehouse team, we will notify you by email regarding the approval or rejection of your refund.
- If Approved: The refund will be automatically processed and issued to your original payment method.
- Processing Time: It typically takes 5 business days for us to process the refund after receiving the returned product.
- Bank or Provider Delay: Please note that your bank or credit card company may need additional time to process and post the refund to your account.
- Late Refunds: If more than 5 business days have passed since we approved your return and you have not received your refund, please contact us at [email protected].
7. Exchanges & Cancellations
- Exchanges: We currently only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange, please email us at [email protected]. The fastest way to get a new item is to return the current item and, once the return is accepted, place a separate purchase.
- Order Cancellations: Orders can only be cancelled before they are processed or shipped. To request a cancellation, please contact us immediately. Once an order has shipped, it cannot be cancelled and must follow the standard return process.
8. Contact Information
For any questions regarding returns or refunds, please contact us:
Trade Name: Simiglighting
Address: Room A, No. 70 Linjiang Road, Huguo Street, Wuhua District, Kunming, Yunnan,650021,China
Phone Number: +86 18588588488
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time)
