Welcome to Simiglighting. Our goal is to provide the best available shipping options wherever you are. We deliver to customers in selected European countries and work to provide responsive service throughout the delivery process.
1. Shipping Costs and Delivery Areas
Free shipping: We offer free shipping on all orders to selected European countries, specifically the Netherlands and Belgium.
2. Handling Time, Transit Time, and Order Cut-off
For the Netherlands, Belgium, and France, our order processing and delivery times are as follows:
- Handling time: 7-14 business days (Monday-Friday).
- Transit time: 7-14 business days (Monday-Friday).
- Order cut-off time: 2:00 PM.
- Time zone: China Standard Time (GMT+08:00).
Note: We make every effort to dispatch orders as soon as possible. Customized items require additional processing and shipping time.
3. Frequently Asked Questions
What happens after I place an order?
After you place an order, you will receive a confirmation email containing your order number and receipt. This confirms that we have received your order in our system and pre-authorized your payment.
- Tip: Check your spam folder if the email is not in your inbox. If you still have not received it, email [email protected] with the subject line "Order Confirmation Not Received".
- Customized items: For customized orders, we will contact you separately to confirm the specifications. Processing will begin only after we receive your confirmation.
Which carriers do you use?
We work with trusted logistics providers and international carriers to support safe and timely delivery. Depending on your location and order size, your shipment may be handled by:
- USPS, UPS, FedEx
- YunExpress, 4PX
- Local European delivery partners
How do I check my order status?
Once your order ships, a tracking number will be sent to your email address. Visit our Order Tracking page and follow these steps:
- Enter your order number.
- Enter the email address or phone number associated with your order.
- Select the "TRACK ORDERS" button.
4. Order Acceptance and Pricing Policy
Simiglighting reserves the right to refuse or cancel an order at any time for any reason.
- Verification: Before accepting an order, we may request additional verification, such as a phone number, address, or identity check, to help prevent credit or debit card fraud. We may cancel an order immediately if fraudulent use is suspected.
- Pricing errors: Although we work to keep prices accurate, errors may occur. If an item is incorrectly priced, we may refuse or cancel the order even if your card has already been charged. In that case, we will contact you for instructions or notify you of the cancellation and issue an immediate refund.
5. Delivery Responsibilities and Exceptions
- Customer responsibility: Provide accurate shipping details at checkout, including your full name, complete address, apartment or unit number, postal code, and phone number. Simiglighting is not responsible for delivery issues or undeliverable packages caused by incorrect or incomplete address information.
- Address changes: Address changes cannot be guaranteed after an order is placed. If you need to make a change, contact us immediately at [email protected]. A package cannot be rerouted after it ships.
- Undeliverable packages: Orders returned because of an invalid address, failed delivery attempts, or a refused delivery may incur additional reshipping charges or order cancellation fees.
- Lost or stolen packages: Simiglighting is not responsible for packages marked as "Delivered" by the carrier. If a package is lost or stolen after delivery confirmation, contact the carrier directly to file a claim.
- Potential delays: Delivery times are estimates. Delays may occur because of severe weather, customs inspections, logistics disruptions, or high-volume holiday periods such as Black Friday, Cyber Monday, Christmas, and New Year.
6. Cancellations
To cancel an order, contact us immediately at [email protected].
- Cancellation is not guaranteed after order processing has started.
- If your order has already shipped, you must follow our standard return procedure.
7. Contact Information
Trade name: Simiglighting
Address: Room A, No. 70 Linjiang Road, Huguo Street, Wuhua District, Kunming, Yunnan,650021,China
Phone number: +86 18588588488
Email: [email protected]
Business hours: Monday-Friday, 9:00 AM-6:00 PM (CST)
