About Shipping
1. Does the selected shipping service apply to my country, which carrier will be used, and how long will delivery take?
We offer free shipping to some European countries, including the Netherlands and Belgium.
Delivery time = processing time (order preparation) + shipping time.
| Shipping Methods | Free Shipping | |
|---|---|---|
| Carrier | EMS | DPD |
| Cost | Free | Free |
| Processing Time | 1-2 Weeks | 1-2 Weeks |
| Shipping Time | 1-2 Weeks | 1-2 Weeks |
| Delivery Area | Most European countries | |
In most cases, we will process and arrange shipment within 1-2 weeks after receiving your order. Shipping takes 1-2 weeks, although delivery times within the same country may vary by region.
If you still have questions or need shipping to another country, please contact us at [email protected].
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Open https://www.17track.net/en and enter your tracking number.
You can also contact our customer service team at [email protected] for the latest shipping information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order free of charge within 48 hours without giving a reason.
If your order has already shipped, it cannot be canceled. If you still insist on canceling it, you will be charged 30%-50% of the order amount to cover storage, order preparation, and shipping costs. This fee will be deducted from the refund for your item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades, or dented frames are not considered defective and cannot be returned. In these cases, we will replace the glass or shade at no additional charge. If you do not want a replacement and choose to return the item, we will treat it as a standard return and charge a return fee of up to 35%. We also reserve the right to deduct all outbound shipping charges from the refund.
3. When will I receive my refund?
After we receive your return, it may take up to 5 working days for the funds to be credited to your original payment method (PayPal: 1-2 days; credit card: 3-5 days). If you have any questions about your refund, please contact us at [email protected]. We will reply as soon as possible.
Please note that all cancellations and returns are subject to our Returns and Refunds Policy.
About Products
1. Can the lamp be dimmed?
If the lamp uses a replaceable bulb such as E27, E14, or G9, you can install a dimmable bulb and use it with your dimming system. If you do not have a dimming system at home, please contact us and we can customize the lamp for you. For lamps with an integrated LED chip, the light source cannot be replaced. We usually offer warm light, cool light, and dimmable versions. If no dimmable version is shown on the product page, please contact us. We can make all lamps dimmable upon request.
2. Can I have a longer cable?
We provide a 150 cm cable with most lamps. If you need a longer cable (up to 800 cm), add a note when placing your order and we will extend it free of charge.
3. Will the voltage of the product I purchase match the country where I live?
The voltage of our products will be adjusted for your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, the Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
